Frequently Asked Questions
Your pressing questions about our delicious soft serve products.
Where is Carbolite sold?
Carbolite is sold in frozen yogurt shops, restaurants, convenience stores, retail chains, cafeterias, colleges and other food service locations.
How is Carbolite Packaged/sold?
Carbolite is packaged in pouches 8 pouches per case. Each pouch mixes with 1 gallon water yielding 1.25 liquid gallons making a total case yield 10 gallons liquid.
Does Carbolite produce liquid mixes?
No, our powdered mixes have been perfected to taste exactly like premium liquid frozen yogurts but containing less costs and better nutritionals. By leveraging our mass purchasing across many product lines, we are able to offer costs savings on similar ingredient yogurts and offer superior nutritional soft serve that our competition cannot even imagine producing.
Do your mixes contain active probiotic cultures?
Yes, we add encapsulated probiotic cultures containing Lactobacillus acidophilus, L. bulgaricus, Bifidobacterium bifidum, Streptococcus thermophilus. These cultures are only broken down through heat, light, and oxygen.
How do I purchase Carbolite?
Ordering is easy and simple. You can choose to email, fax or call your orders in 730am-430am CST Monday-Friday. You will need to give us your address and payment information – it’s that simple. Orders can usually be shipped the same day.
Is there a minimum order?
Yes, 2 cases.
What products are best for diabetics?
Dream Delite. Dream Delite utilizes the most advanced sweetener system that has been eaten safety by thousands of diabetics. The fact that Dream Delite contains sugars (fructose) should not alarm you as fructose has less of a glycemic impact than maltodextrin (typically used in competitor sugar-free mixes) and the amount of fructose is less than a small apple per serving.
Do you offer free samples?
Yes, please call 888-524-3314, fill out our Sample Request Form, or email your requests to sales@healthsmartfoods.com
What type of machines will your product work in?
Carbolite should work in any soft-serve freezer however we know that the product works wonderfully in Taylor gravity and pump; Electrofreeze pump; Coldelite gravity and pump.
Can I make ½ or ¼ batches?
Yes. Simply reduce the water, powder, and any flavoring proportionately.
How long does it last once mixed with water?
About 3-4 days depending on hopper temperature.
Do the flavoring extracts add calories?
No. While the flavoring extracts do add calories, because the flavoring is mostly water and the 2 oz gets mixed into 1.5 gallons, the amount of calories added to each serving is almost zero.
What is the shelf life of the liquid flavor extracts?
12 months
Why does the government allow maltodextrin with a GI over 100 to be declared sugar-free?
This is a good question. We are not really sure why except for the fact that Maltodextrin has very little sweetness. It is used as an inexpensive filler to improve mouth feel but because it is made from corn, it has a high glycemic index. If you are a diabetic, you really should avoid this ingredient.
What is erythritol?
Erythritol is a sugar alcohol (or polyol) that has been approved for use as a food additive in the United States and throughout much of the world. It was discovered in 1848 by Scottish chemist John Stenhouse It occurs naturally in some fruit and fermented foods. At the industrial level, it is produced from glucose by fermentation with yeast. Erythritol is 60–70% as sweet as sucrose (table sugar) yet it is almost noncaloric, ]does not affect blood sugar, does not cause tooth decay, and is partially absorbed by the body, excreted in urine and feces. Under U.S. Food and Drug Administration (FDA) labeling requirements, it has a caloric value of 0.2 calories per gram (95% less than sugar and other carbohydrates), though nutritional labeling varies from country to country. Read our Erythritol article here.
Do you have any products suitable for vegans?
Sweet Sorbet is 100% dairy free.
Do you export?
Yes, please call 888-524-3314 or email your specific requests to sales@healthsmartfoods.com
What kind of point of sale materials do you have?
In our Carbolite Resources section, there are several downloadable pieces of art that you can take to your local printer to customize signs for your store.
What kind of marketing materials do you provide?
The world has changed. No longer is necessary to print thousands of posters and ship them across the US to see them delivered in a decent condition. We have found that is much more efficient to partner with each store and share the costs of marketing materials. We offer many resources for customizable signage using high resolution graphics with our benefits printed on them. This can be found in the resources section of this site. Simply decide what signage you would like and have your local print shop create it from our files. We will then pay ½ the costs up to $200 per year in the form of free mix.
Do you take credit cards?
Yes
Do you store credit cards?
Yes
Where does the product ship from?
Evansville, IN
Where is the product made?
Evansville, IN
How long does delivery take?
1-5 days depending on location but orders usually ship same day.
What is the best by date of the powders?
1 year
Do you private label?
Yes, please call 888-524-3314 or contact sales@healthsmartfoods.com for more information.
Can I call it yogurt in California?
No, California law states that in order for a product to be called yogurt it must come in a liquid form from a dairy. Therefore, even though our products contain an encapsulated live culture, it must be called a frozen dessert in states like California. Therefore, many of our successful customers call it a frozen desert containing live cultures in California.
